We provide IT support and maintenance for all types of software, no matter how it was developed – by our company or by some other vendors. We have a well-defined process for this service.
We start by identifying your current issues and needs to define the best support option for you. Our software support services are categorized according to a two-tier approach. Below is brief information on the scope for each category.
For effective and quick support, we put a team together, hold multiple sessions to get all the knowledge about your project and project-specific issues, build support plans and workflows according to your needs.
Tier 2 technical support is a prioritized troubleshooting process where we help our customers resolve system issues without changing the code. The scope of these services covers databases, software systems, cloud solutions.
Tier 3 software maintenance support requires changes made in software code. The service scope includes bug fixing, integration issues, performance- and security-related gaps and failures. L3 support representatives are usually people who know the product backend.