artificial intelligence and software development company in pune

We help customer success teams get results*

Customer success is more than our job. It's our calling.

20%

Reduction in
customer churn

11%

Increase in upsell accounts

25%

Increase in number of accounts per customer success manager

26%

Increase in key feature usage and adoption

40%

Reduction in cost of ownership

*Data from a sample of SmartKarrot customers over a 6-month timeline

Deliver world-class customer success at scale

Get 360°
Customer View

Get all customer data and actionable insights in a single view to deliver personalized experiences.

Streamline
Onboarding

Deliver, track, and automate personalized onboarding journeys at scale to jumpstart customer success.

Increase Product
Adoption

Monitor product usage across segments to drive adoption and make informed product success decisions.

Enhance Customer
Experience

Deliver best-in-class experiences across the journey to increase customer satisfaction and loyalty.

Predict & Prevent
Churn

Proactively identify at-risk customers and take timely, preventive actions to minimize churn risk.

Drive Upsells &
Cross-sells

Easily identify and act on cross-sell and upsell opportunities to drive account expansion and growth.

Foster Customer
Advocacy

Turn your customers into engaged advocates and leverage their authentic voices to help drive growth

Improve Team
Efficiency

Empower your team with all the data, actionable insights, and automation to improve productivity.

GET A PERSONALIZED DEMO

Easy to adopt and use.
Fast deployment, no dependencies.
Customizable to your exact needs.
Trusted, top-rated.

Top-rated platform, best-in-class features

SmartKarrot is about as easy as customer success is ever going to be.

Summary of
portfolio for CSM

Financial
Summary

Accounts trends and
high / low performing
accounts

Tasks and tickets data

All account activity under one feed

Feature usage data to drive adoption

SEE SMARTKARROT IN ACTION

What's inside

A comprehensive suite of customer success tools for your whole team to drive
superior customer outcomes and demonstrate business impact.

Real-Time Alerts

Real-time alerts notify your team when important events happen in the lifecycle of a customer. Customize alerts, stay on top of all the things that need your attention, and take action from a single interface.

Tasks & Touchpoints

Tasks and touchpoints are the tactical building blocks that let you operationalize your customer success strategy. Create, manage, and track all your tasks and touchpoints with bidirectional sync from and to your task management system.

Communications & Surveys

Engage your customers in a meaningful two-way conversation. Deliver targeted messages to your customers at the right time. Use the power of customer surveys and pulse feedback to let customers know that their voice is being heard.

Dashboards & Analytics

Industry-leading reporting and analytics provide your team with all the information they need to proactively manage customers—from quick at-a-glance views to the ability to drill down to a granular level and take action where needed.

Customer Health Score

Customer Health Score is the most powerful indicator of customer health. Completely customizable, it is a combination of multiple criteria meaningful to your business. Use it to assess the likelihood for expansion or churn.

Customer Segmentation

Customer segments are groups of customers with common characteristics—such as behaviors, demographics, etc.—that auto-update as new customers enter your database. Create and use segments for subsequent actions and automations.

Playbooks

Playbooks are a collection of repeatable best practices in Customer Success, customizable to your business needs. Leverage success plays to help your team with prescriptive step-by-step guides to deliver consistent customer experiences.

Automated Campaigns

Automated campaigns are multichannel, trigger-driven customer campaigns based on actual user behavior and actions. Send the right message to the right user at the right time to drive customer engagement at scale.